FAQs
Frequently Asked Questions
1. What is the processing time for orders?
All orders are processed within 2-7 business days. Please note that processing times may vary during peak periods.
2. How long does shipping take?
- Domestic Orders: Typically delivered within 3-5 business days after processing.
- International Orders: Generally arrive within 7-14 business days, though delivery times can vary by destination.
3. What shipping methods do you offer?
We offer standard shipping for all orders. Shipping charges are calculated at checkout based on your destination and the weight of your order. You will receive tracking information via email once your order ships.
4. What is your return policy?
We accept returns within 30 days of purchase for items in their original, unused condition with all tags attached. To initiate a return or exchange, please email us at shopsupport@ourcountryourchoice.com with your order number and reason for return. Please note that personalized items are not eligible for return unless they are defective.
5. How do I track my order?
Once your order has shipped, you will receive an email with tracking details so you can monitor its progress.
6. What payment methods are accepted?
We accept all major credit cards and secure payment methods at checkout. Rest assured, your payment information is processed securely.
7. How can I contact customer support?
If you have any questions or need assistance, please email our support team at shopsupport@ourcountryourchoice.com. We're here to help!
8. Is my personal information secure?
Absolutely. Your privacy is our priority. We ensure that all customer information is securely stored and will never be shared with any third party.
9. Do you offer any warranties or guarantees?
We stand by the quality of our products. If you experience any issues with your purchase, please contact us immediately and we will work to resolve the matter promptly.